最新ITIL-4-Transition題庫 - ITIL-4-Transition考試指南
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世界500強企業中,有超過2/3的企業選擇了 ITIL 電子商務軟體產品作為其核心的運用。因此,獲得 ITIL 的認證,即使在強手林立的競爭環境中,你同樣能夠脫穎而出。考生想要通過 ITIL-4-Transition 考試,最快速的方式是使用 ITIL 的 ITIL-4-Transition 考題,很多考生都是通過這種方式成功通過考試,可以快速掌握考試的相關資訊。
ITIL ITIL-4-Transition: ITIL 4 Managing Professional Transition Exam是一項認證考試,評估個人對ITIL 4的知識和理解。 ITIL 4是管理IT服務的框架的最新版本。該考試專為已獲得ITIL v3認證並希望轉換到ITIL 4的IT專業人士設計。
ITIL ITIL-4-Transition考試指南 & ITIL-4-Transition考古題介紹
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最新的 ITIL 4 Managing Professional ITIL-4-Transition 免費考試真題 (Q12-Q17):
問題 #12
Which activity is NOT recommended by the "start where you are" guiding principle?
- A. Applying risk management when considering introducing new processes
- B. Involving people who are not familiar with a service when observing and assessing its activities
- C. Discarding existing processes before assessing their usefulness
- D. Using source data to avoid unintentional data distortion found in reports
答案:C
解題說明:
Comprehensive Explanation:
Start where you are emphasizes:
* Do not discard what you have until you understand it.
* Assess the current state based on evidence, not assumptions.
* Use source data and accurate observation.
Option D violates the principle because it suggests removing existing processes before evaluation, which ITIL specifically warns against.
問題 #13
An organization has IT divisions distributed globally. As the organization has grown, it has become difficult to align the activities of the IT divisions with the organization 's objectives How can the organization ensure that all IT activities are aligned with the organization 's objectives?
- A. Establish increasingly detailed objectives at each level of the organization that align directly with the objectives of the layer above
- B. Priories risk mitigation strategies in alignment with the organization 's risk appetite
- C. Put compliance controls in place to ensure that all centers of expertise are following the same practices
- D. Collect feedback from both organizational and IT leadership from each region
答案:A
解題說明:
Explanation
The best way for the organization to ensure that all IT activities are aligned with the organization's objectives is to establish increasingly detailed objectives at each level of the organization that align directly with the objectives of the layer above. This is based on the ITIL 4 principle of cascading objectives, which is a method for translating high-level strategic objectives into more specific and measurable operational objectives. By doing this, the organization can create a clear line of sight between the vision, mission, and goals of the organization and the actions and outcomes of the IT divisions. This also enables the organization to monitor and evaluate the performance and value of the IT activities and ensure that they are contributing to the achievement of the organization's objectives. The other options are not sufficient to ensure alignment, as they do not address the root cause of the misalignment, which is the lack of clarity and consistency in the objectives. Risk mitigation strategies, compliance controls, and feedback collection are important aspects of IT governance, but they do not necessarily ensure that the IT activities are aligned with the organization's objectives. They may also create unnecessary bureaucracy and overhead that may hinder the agility and innovation of the IT divisions. References:
https://www.atlassian.com/blog/technology/what-the-new-itil-4-means-for-you-and-your-team
https://www.greycampus.com/opencampus/itil-foundation/itil-objectives
問題 #14
Identify the missing word in the following sentence:
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed.
- A. Organizations
- B. IT assets
- C. Outcomes
- D. Services
答案:D
解題說明:
Comprehensive Explanation:
The ITIL 4 definition states:
Service configuration management ensures that accurate and reliable information about the configuration of services and the configuration items (CIs) that support them is available when needed.
Therefore, the missing word is "services".
問題 #15
An organization is undergoing a significant cultural change as a result of introducing Agile and DevOps practices.
How can managers use Toyota Kata to help employees adjust to these different ways of working?
- A. By making hard decisions for the teams and providing step-by-step guidance
- B. By encouraging the practicing of routines to unlearn old habits and learn new ones
- C. By creating detailed plans that predetermine how to approach large changes
- D. By encouraging widespread changes that involve the teams starting from scratch
答案:B
解題說明:
Toyota Kata is a way of managing teams, teaching them to adopt the methods used and perfected by Toyota.
It is based on the idea of practicing routines or patterns that help people learn new skills and behaviors. By encouraging the practicing of routines to unlearn old habits and learn new ones, managers can help employees adjust to the different ways of working that Agile and DevOps require. For example, managers can use the Improvement Kata to help teams set challenging goals, experiment with solutions, learn from obstacles, and adapt to changing conditions. Managers can also use the Coaching Kata to provide feedback and guidance to teams, and help them develop scientific thinking and problem-solving skills. References:
* Toyota Kata - Wikipedia
* What is the Toyota Kata? | Kanban Tool
* Toyota Kata - Habits for Continuous Improvements
問題 #16
From the perspective of a service provider how does the digital product lifecycle start?
- A. With the exploration of market opportunities
- B. With the offboarding of customers
- C. With the onboard mg of customers
- D. With the co creation of value
答案:A
解題說明:
Explanation
According to ITIL 4, the digital product lifecycle is a model that describes how digital products are created, delivered, and operated. The digital product lifecycle starts with the exploration of market opportunities, where the service provider identifies the needs and expectations of potential customers and stakeholders, and evaluates the feasibility and viability of creating a digital product that can meet those needs and expectations.
The exploration phase involves activities such as market research, customersegmentation, value proposition design, prototyping, and testing. The exploration phase aims to validate the problem-solution fit and the product-market fit of the digital product idea, and to generate feedback and insights that can inform the subsequent phases of the digital product lifecycle. References:
Digital product lifecycle: more speed, less chaos | Axelos
ITIL 4 High-velocity IT (HVIT) - Your companion to the ITIL 4 Managing Professional HVIT certification
問題 #17
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在21世紀這個IT行業如此輝煌的時代,競爭是很激烈的。理所當然的,在IT行業中ITIL ITIL-4-Transition認證考試成為了一個很熱門的考試。報名參加考試的人越來越多,並且能通過這個認證考試也是那些雄心勃勃的IT專業人士的夢想。
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